OfficeSupplyNow.com - The Trimmer Place Frequently Asked Questions

What are your shipping fees? All UPS shippable non-furniture orders under $249.00 ship for a flat rate of $10.95 via UPS ground. All UPS shippable non-furniture orders over $250.00 ship for free via UPS ground all Non-UPS shippable items, regardless of order quantity, are charged a flat fee of $125 for a private truck delivery, plus $5.00 for each additional Non-UPS shippable item ordered. Very large orders of a single product, regardless of shipping method are eligible for free shipping, please fill out our contact form or e-mail sales@officesupplynow.com for special pricing. Please note that most orders will ship within 1 to 2 business days from order receipt, with delivery within 5 business, and next business day in many cases. Some exceptions will occur, but we will notify the customer of those exceptions. What are the benefits to registering as premium customer? All premium customers who join our site are eligible for discounts of 3% or more, as shown below: Product Order amt            Discount (Percent) $200.00 to $499.99                 3% $500.00 to $799.99                 4% $800 to $1499.99                    5% $1500.00 or more                    7%   These discounts are automatically applied when an order is placed on our website with the minimum purchase amount. What are the benefits to registering as Corporate customer? Businesses will have purchases that are larger than individuals, as such, signing up as a Corporate Customer will allow your business to save even more than our premium customers.  Corporate customers get discounts at various levels: Product Order amt            Discount (Percent) $200.00 to $499.99                 3.5% $500.00 to $999.99                 6% $1000 to $1999.99                  8% $2000 or more                        9%   These discounts are automatically applied when an order is placed on our website with the minimum purchase amount. What are the requirements for maintaining a Corporate account? There are not too many requirements, register as a customer requesting a Corporate status, ship to a Business address, and maintain product purchases totaling at least $1000.00 in a calendar year.  If a $1,000 minimum is not met in a calendar year, your account will revert to a Premium customer.   Who qualifies as a Corporate account? Schools and businesses that have a need for office supplies on a regular basis. The more you purchase, the more you save, automatically! We reserve the right to change or discontinue this program at any time.   I need guaranteed discounts, even for small orders, do you offer any like that? Yes we do! We offer a Basic Paid Membership that provides for an automatic 5% discount on all orders over $15.00. The membership fee is $15.00 per year, and can be purchased by clicking on the "Website Memberships" link in the Categories list on the left side of the screen. The great thing about this membership is that you are still eligible for additional discounts as your order value goes up. Please note: this fee will be automatically billed very year on the anniversary of the purchase of your membership. I need guaranteed discounts, on larger orders, do you offer any like that? Yes we do! We offer a Premium Paid Membership that provides for an automatic 10% discount on all orders over $85.00. The membership fee is $65.00 per year, and can be purchased by clicking on the "Website Memberships" link in the Categories list on the left side of the screen. The great thing about this membership is that you are still eligible for additional discounts as your order value goes up. Please note: this fee will be automatically billed very year on the anniversary of the purchase of your membership. Do you ship to APO/FPO addresses? We currently do not ship to APO/FPO addresses directly. However, you can use the services of ShipItAPO. Go to www.ShipitAPO.com, sign up, and return to our site to order the products you need. I don't want to register, but I'm ordering more than $200 of product, can I still get a discount? Absolutely!  All customers who order $200.00 or more worth of product get a 2% discount, automatically!  However, if you don't register, greater discounts are not available to you. Those discounts are good, but I need several hundred of one item and am looking for even better pricing, do you offer that? Absolutely! When ordering more than 100 of the same item, we can offer special discounts.    Please fill out our contact form or e-mail us at sales@officesupplynow.com with the stock number of the item in question and we'll get back to you quickly with a special quote.   What forms of payment do you accept? All major credit cards, (American Express, Mastercard and Visa) personal checks, company checks and money orders.  We also accept orders via company/educational/government purchase orders. I don't feel comfortable sending my credit card information on the Internet.    Can I call you to place an order? We understand some people are hesitant to use their credit cards on web sites.    You can call us to place an order any time.    You have the option of calling our toll free number and leaving your credit card information there, or leave a call back number and we will get back to you right away to take your order.    You can also submit your order with payment as Personal Check and give us a call for the credit card information.   Can I fax an order? Absolutely!  Complete the shopping cart check out process, fill in the payment method as Fax Order.    Print your per confirmation e-mail and fax it to us toll free at   (877) 806-4515.    We'll call you back to take the payment information on the phone, or you can provide credit card information on the printed form and fax the order to us.  You'll get a confirming e-mail when the order is processed.