OfficeSupplyNow.com - The Trimmer Place ships from warehouses nationwide. Orders placed before 2:00 PM in your time zone normally ship the same day (Monday-Friday). Most customers will receive their shipments the following business day. Except where noted, all orders are shipped via UPS Ground. If you require special shipping instructions, please contact us via e-mail at [email protected] or phone at 877-806-4515. International orders are only accepted to Canada. International shipping fees are calculated offline and will be approved by the customer prior to any charges being made. Sorry, no international furniture shipments allowed or shipping outside the US or Canada.
We currently do not ship to APO/FPO addresses directly. However, you can use the services of ShipItAPO. Go to www.ShipitAPO.com, sign up, and return to our site to order the products you need.
All payments made by personal check will not be shipped until after receipt of payment. Corporate/educational accounts with Purchase Orders are exempt from this policy.
Items may be returned for 30 days from the date of purchase. Items returned must be in re-saleable condition. This means no missing parts or documents, boxes not torn up. We pay return shipping only for items shipped to you in error or received damaged or defective. Any claims for damage and/or shortages must be made within 7 days of the date of shipment.
Orders from certain manufacturers including, but not limited to Luxor/H Wilson, TOPS, HON, Alera and all common carrier delivery orders are subject to a 25% restocking fee when returned. Customer is responsible for actual shipping fees for all common carrier delivery orders in both directions, including furniture orders, when delivery is refused or return of undamaged product. Both directions means shipment to and from a customers shipping address.
All returns/replacements after 30 days must be requested directly with the manufacturer of the product.
All returns MUST be requested via e-mail to [email protected]. We will reply by email with a return authorization number and shipping instructions for your return. We do not accept returns at our customer service office, please ship your return to the warehouse address included in our email reply. We suggest shipping with a carrier that provides proof of delivery as items lost or damaged in transit cannot be credited. UPS and FedEx automatically provide this. Delivery confirmation from the Post Office is available for a fee if you ship by mail. Customers may not receive a credit for items returned without an authorization number.
Once our warehouse has processed your return, a refund will be applied to your credit card account. Please allow up to 4 weeks for the processing of returned products. The cost of return shipping will be deducted from any refund for refused shipments of undamaged products returned to OfficeSupplyNow.com.
Special Order products and FOOD ITEMS are not returnable. We apologize for the inconvenience but we can not accept returns on these items.